Spelling and typos have long been the bane of my existence. I am a lousy speller, and a lousy typist. But I firmly believe that it is important to produce spelling free, typo free, grammatically correct copy, especially in a … Continued
Is it e-mail or email? Or maybe E-mail or Email. I’ve been preaching lately about checking your spelling, but I have to confess, I just didn’t know what to do about the shortened form for electronic mail. A Google search … Continued
Regular readers of the blog know that I am no great fan of Flash on business web sites. Primarily, I don’t care for Flash on business sites because it usually doesn’t do anything for the utility of the site. A … Continued
When is the last time you sent a thank you note, or picked up the phone to call a customer and just say “thank you for your order”? We just don’t say “thanks” as often as we should. While a … Continued
Frequently, in the course of a sales call, you will promise a customer that you will follow-up. Maybe you need to get back to them with a quote, or perhaps some technical information. Personally, I always make it a point … Continued
Over the years I’ve had the opportunity to sit in on a lot of technical sales calls. There is one critical error that I consistently see made by sales people, both novices and seasoned pros. They don’t write things down! … Continued
Do you throw in “free stuff” with the goods or services that you sell? Everybody likes to get something for nothing, and offering some free value added products or services may be an effective marketing strategy. But be careful, if … Continued
We published a new customer web site this week. Betatek Inc. is a Canadian company that distributes a wide range of products used by pharmaceutical and research laboratories. This site is our largest project to-date. Our customer needed a comprehensive … Continued
The first Beta of the new Windows 8 operating system was released last week. Included in the release was the Metro portable interface and Internet Explorer 10. IE comes in two versions, one for the standard desktop operating system, and … Continued